I’ve bought the Premium, but it doesn’t work.

1.Please check if you’re logged into the Google Play account you used to buy the pro version;
2.If you are logged into multiple accounts, you may keep the one you used to buy the pro version and log other accounts out.
3.Clear the app data or reinstall XFolder.

How do I restore the Premium after switching to other devices?

1.Please check if you’re logged into the Google Play account you used to buy the pro version;
2.If you are logged into multiple accounts, you may keep the one you used to buy the pro version and log other accounts out.
3.Clear the app data or reinstall XFolder.

Why "Sort by size" Option doesn't work for folders？

1. Sort by size works only for files;
2. To sort folders by size, please tap the more button in the upper right corner and tap Analyze the current folder.

How to authorize SD Card or USB on Android 10 and above？

1. Tap “Allow”;
2. Make sure the directory title is SD card. If not, tap menu button and switch to SD card;
3. Tap “Allow access to SD card” or “Use This folder”.

How to authorize SD Card or USB on Android 9 and below?

1. Tap “Allow”;
2. Make sure the directory title is SD card. If not, tap menu button and switch to SD card;
3. Tap “Select”.

Failed to copy, move, rename, delete on the SD card or USB?

1. Please make sure you have authorized SD card or USB;
2. Try to record a file operating video and send feedback at filemanager.feedback@gmail.com.